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What’s the difference between natural and artificial flavouring?

Here at Good Earth we never use artificial flavouring, that’s a pinky promise! But in the interest of learning you can have a read of the below: The difference between artificial and natural flavouring is… Artificial flavour it's when chemical compounds are used to mimic natural flavour. Natural flavour is when 95-100% of the oil from the named fruit is used. Or it can be with other natural flavours when the oil from the named fruit is used in combination with other natural oils. Or it can be just natural flavour, when there is no oils from the named fruit are used, but instead natural oils from other fruits are used to mimic the named fruit.

Does your tea have caffeine in it?

We let mother nature do her thing, after all, she does it best! Tea is a natural source of caffeine. Unless specifically stated that the tea within a product is decaffeinated, you should assume that the product contains caffeine.

Are there any teas I should avoid while pregnant or breastfeeding?

Pregnancy and motherhood are personal things, with no experience being the same. There is no normal and differences should be celebrated - what might be right for you might not be right for your neighbour! We keep our promise to keep the nasties out and pack the natural in, however, we’d rather be safe than sorry. Therefore, we suggest that you speak to your Doctor or Midwife before trying anything new, including our Good Earth range. After all, what’s best for you is best for your little one! (Congratulations btw!).

Will I get ill if I drink your tea once it has passed the expiry date?

Expiry dates are used to ensure safety, taste and quality of the product are as bold and awesome as we intend them to be. Although we doubt you’d fall ill from post-expiry date consumption, we recommend (for this and this only) you live by the rules and not risk it… If you have product that is out of date please make sure you dispose of it following the sustainable instructions!

Do any of your teas contain allergens

Yes, a few of our teas do contain allergens. Each tea’s product page as well as label contains a full list of ingredients and we always make sure to call out any allergen (like milk, soya or tree nuts).

Are your teas gluten-free?

Our teas do not contain any gluten containing ingredients, unless specifically stated on the label.

Are your teas Vegan?

Yes, yes and an even bigger YES! We are happy to say that all our products are suitable for vegetarians and vegans, because hey, nature looks after us to make sure we look after nature!

Are your products ethically sourced?

We made a pinky promise that we vow to keep… Have you seen our long list of certifications?! We’re just starting to make an impact but our goal is to make every sip, a sip that gives back to the planet. All of our ingredients are independently verified to ensure they are sourced in a sustainable and ethical way. Head over to our sustainability page to learn more.

How do I make the perfect cup of tea?

Ah, a question bigger than life itself… A cup of tea is personal to each person, no cup is the same. Some like it sweet, some like it milky, some just take it as it comes. Our Good Earth tea guru’s have recommended how each cup is best brewed to complement our bold and natural flavours. These can be found on the individual product pages on our website, or on the pack itself. However, if your mum’s in a bad mood, we suggest you just follow her instructions…

How to best store your tea?

Our tea is best stored in a cool, dry place, preferably in an airtight container (although this doesn’t matter too much). This’ll make sure the flavours are as bold as promised and your tea stays fresh for as long as possible - cheers to that!

I am not able to login to my account.

We are sorry that you are having trouble accessing your account! Please email a snapshot of your query along with your contact details to and we’ll get you going right away.

How do I use a special offer / discount code?

Woohoo, Christmas has come early! To use the special offer/ promo code you need to bring that code with you to your shopping basket and enter it into the box called ‘promo code’. Make sure you hit ‘apply’ before checking out so that the code applies to your order and pennies are kept in your piggy bank. Please note that only one coupon code can be used per order and codes are only active for as long as they are promoted on our site.

Why is my discount code not working?

Uh-Oh.. we have a clutz at hand!

To make sure your code can be applied to your basket please check the below pointers:

Please check the spelling you are using. Coupons need to be entered exactly as indicated for them to work.

Please check if you have put any spaces between the letters / numbers in the coupon. Our coupons do not have any spaces.

Please check that the specific items that the coupon is valid for are actually in your cart. Some of our coupons are meant for specific items and will not apply to the rest of your basket.

Please check the validity period of the coupon you are using. Most of our coupons are valid for a specified time only and will not work beyond that time period.

If you are still facing an issue, please contact us at

How do I check the status of my order?

We will send you a shipment confirmation email when your order has been processed and you can follow its progress of your shipment by clicking on the tracking number provided.

What forms of payment do you accept?

We accept Visa, Mastercard & American Express – take your pick!

I live outside the Australia. Can I still place an order?

We are thrilled that our fame is spreading far and wide, and that’s a huge encouragement for us to keep going! As of now, we (on this site) are only accepting orders in Australia but we hope to spread our wings as soon as we can! Meanwhile, drop by and say hello to our family in the US and UK, as they would love to help you out and make sure you get all the natural goodness you need! Visit for the US site, and

What are your teabags made of?

We use PLA to make our BOLD Blends Teabags, it’s a corn-starch based material that can decompose in industrial composting. 

Where is your tea sourced from?

No two ingredients of ours are the same, they each come from a different corner of the earth, picked and grown with love and care - which is one of the many things we love about our teas. If we were to list the origins of each ingredient you would be rather bored reading it… 

If you have a question about a specific ingredient please don’t hesitate to get in touch, every day’s a school day!

What is Rainforest Alliance?

All Good Earth tea’s are certified Rainforest Alliance. Rainforest Alliance is an all-encompassing sustainability program that covers; Forestry, Food & Farming, Wildlife, Climate and People. RA is making deep-rooted change on some of the most pressing social and environmental issues of our time. Visit for more information.

What is the Ethical Tea Partnership (ETP)?

The Ethical Tea Partnership (ETP) is a not for profit membership organisation that works to improve tea sustainability, the lives and livelihoods of tea workers, smallholder farmers and the environment in which tea is produced. Our vision is of a thriving tea industry that is socially just and environmentally sustainable. Good Earth has been part of the ETP for over 20 years and continues to invests back into people. Visit for more information.

What is Eco friendly packaging?

We live by some basic packaging principles: Minimise Packaging, Avoid plastics, Look for sustainable alternatives. All of the above helps us make sure we use the most eco-friendly materials available.

What is your packaging made from?

Our Sensorial Blends cartons are fully recyclable. Our inner film looks like plastic, but it’s actually made from wood pulp and can be taken back to store to be recycled. 

Is your packaging recyclable/ Compostable?

Our cartons are fully recyclable. Our inner film looks like plastic, but it’s actually made from wood pulp. It can be taken back to the store for recycling.

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